Control Room Design and Ergonomics
Whether a 999 control room call centre, power station, nuclear power plant or oil refinery, the design of the control room lies at the heart of its overall performance.
Morgan Maxwell are experts in control room design and ergonomics, providing a full evaluation of the room and applying the science of human factors. Applying a user centred design process provides focus on ensuring a thorough understanding of human operator tasks and competencies. Our control room design and ergonomics teams have been responsible for the control room ergonomics on a number of 999 and 111 safety critical control rooms.
Operators wellbeing, performance and risk of human error is dependent on how the physical, social and psychological elements of the system support their ability complete their day to day tasks. Working alongside standards such as ISO 11064 Ergonomics Design of Control Centres provides the appropriate working environment to minimise the risk of reduced wellbeing, performance and human error.
Control room Ergonomics design process
- Clarify goals and requirements
A partnership approach is adopted to ensure we understanding your goals and requirements.
- Organisational and behavioural insights.
Using Ethnographic and other research methods we look to understand how your employees actually work, how they solve problems and how they work within their teams. We investigate what areas within your current design affect organisational wellbeing and productivity.
- Environmental measurements and standards
Acoustics, thermal and lighting design elements are taken into account at the earliest possible stage to ensure high levels of wellbeing and productivity.
- Control room design
The design is based on findings from our research based approach to ensure the working environment is designed around the users tasks.
Our approach to control room ergonomics
- User Centered Design
Understanding the users and their tasks. We take into account user competencies, procedures they follow, training provided, communications process, workloads and supervision, shift patterns and the safety culture.
- Control Room Layout
Control room layout is derived from a detailed understanding of the user and their needs. The layout is focused on reducing distractions from the environment.
Working to standards such as ISO 11064 and BS EN ISO 3382-3 our qualified acousticians ensure the acoustic environment allows users in safety critical systems to communicate without the risk of misunderstanding key information.
Our qualified acousticians, will also measure the speech ineligibility to ensure that users of the control room are not distracted by unwanted conversation. This is called the ‘distraction distance’.
Our approach covers the A-B-C of acoustics, Abosorb-Block-Cover for reverberation control and speech privacy.
- Thermal and lighting
Part of the control room investigation is to ensure the thermal and lighting conditions match the tasks being completed. Working to standards such as ISO 11064 provides the appropriate working environment to reduce risk of human error and promote wellbeing and productivity.
4 reasons why you should choose us
- Chartered Ergonomist & Human Factors Specialists.
- Registered Consultancy with the Chartered Institute of Ergonomics & Human Factors (CIEHF)
- Experience across multiple organisations and sectors including finance, health care and manufacturing.
- Experts in applying ergonomics & Human Factors to improve the wellbeing and productivity of your staff.
A chartered ergonomist will be in touch to discuss your requirements.